IssueNormal#1041
Invoice shows our old address
Maria Lopez · member, in the app
No owner yet
Help desk
A help desk where every request has an owner
Requests from your website, your members and your own team land in one queue. Each gets a named owner, its own thread and a history, with your knowledge library right beside it.
TicketsOpen1
Assigned2
RequestLow#1038
Add a second user to our account
Tom Becker · member, in the app
Priya Nair
IssueHigh#1036
Projector not working in hall B
Sam Okafor · logged by your team
Dan Wright
Closed1
RequestNormal#1033
Refund for a cancelled booking
Ines Duarte · member, in the app
Priya Nair
An interactive example. Take a ticket, close one, or add a new request.
Sound familiar?
The request was made. Then it disappeared.
Nothing is wrong with your team. There is just no single place for the work.
- It came in by email, by phone, in a chat and in the corridor.
- Nobody is quite sure who picked it up.
- The person who asked has to chase for an update.
- The same question gets answered from scratch every time.
One queue
However it arrives, it lands in the same place
No more requests scattered across inboxes, chats and sticky notes. Pick a source to see how it comes in.
One queue
Arrives as a Lead, with the conversation attached
An ownerOne named person is responsible.
A threadThe whole discussion in one place.
A historyEvery change is recorded.
The life of a ticket
From first message to closed, on the record
Step through one request to see what your team and the requester each see along the way.
It starts as a ticket, not a lost message
The request gets a category and a priority the moment it is logged, and its own thread opens.
#1041 · Invoice shows our old addressOpenMaria LopezThe invoice for March shows our old address. Could it be reissued?
Ticket opened · Issue · Normal priority
Knowledge built in
Answer it once. Find it every time after.
Your team's notebooks, documents and conversations sit in the same workspace as the tickets. Ask a question in plain words and the answer comes back with the places it was found.
- Notebooks for policies, playbooks and how-tos
- A resource library for documents and imported web pages
- Ask AI, with citations to the note, document or message
What is our refund window?Ask AI
Around the ticket
Everything a support team reaches for
The tools that usually live in four different products, already connected.
Low
Normal
High
Critical
Emergency
Five levels of priority
From Low to Emergency, so the urgent thing is obvious at a glance.
Open
Assigned
Closed
A dashboard of the queue
Charts by status, priority, category and trend show where the work is.
Your ticket was assignedPriya Nair is looking into it.
The requester stays informed
Members are notified in the app and by push as their ticket moves.
Is anyone there?
Hi, Dan here. How can I help?
Live support chat
Members can chat with your team in real time from inside the app.
Calls, without leaving
Voice and video calls, group calls with screen sharing, and sessions booked in a free slot.
Summary
AI summaries
Catch up on a long conversation in a few lines instead of reading every message.
Plans
Pay for your team, not for the people you help
Plans are sized by staff seats. Members and website visitors are unlimited on every plan.
Free
$0/ month
For a small team finding its feet.
- Up to 5 staff seats
- Community members and website visitors: unlimited
Most popular
Pro
$39/ month excl. VAT
For a team handling requests every day.
- Up to 15 staff seats
- Community members and website visitors: unlimited
- Group video calls included
Business
$149/ month excl. VAT
For larger teams and several branches.
- Up to 50 staff seats
- Community members and website visitors: unlimited
- Group video calls included
Questions
What people ask before they start
How do requests reach the help desk?
Three ways. A website visitor leaves a message in your AI assistant, a member opens a ticket in the app, or someone on your team logs one. They all land in the same queue.
How is a ticket tracked?
Each ticket moves from Open to Assigned to Closed. It has a category, one of five priority levels and its own conversation thread, where every change of owner, priority or status is recorded.
Who can see a ticket?
The person who raised it, the person it is assigned to, and your agents and admins. Other members cannot see it.
Does the person who asked get updates?
Yes. Members are notified in the app and by push notification as their ticket progresses. Website visitors, who have no account, are answered by email.
Is there a knowledge base?
Yes. Your team keeps notebooks and a resource library in the same workspace, and Ask AI answers questions from them with citations, so an answer written once can be found again.
Can we talk to the person instead of typing?
Yes. Members can chat with your team live in the app, start a voice or video call, or book a session in a free slot. Group calls include screen sharing.
What does it cost?
Plans are sized by staff seats. Free is $0 with up to 5 seats, Pro is $39 a month with up to 15, and Business is $149 a month with up to 50. The members and website visitors you serve are unlimited on every plan.
Give every request an owner
Create a free workspace and log your first ticket in minutes.
Start on the Free plan. Cancel paid plans anytime.