Refund Policy

Last updated: 11 September 2026

This policy applies to paid Omnien subscriptions provided by Omnien (Pty) Ltd. It forms part of our Terms of Service.

Free plan

Every workspace starts on the Free plan at no cost, so you can evaluate Omnien before paying for anything.

Subscriptions and renewal

Paid plans are billed monthly in advance and renew automatically at the end of each billing period until cancelled. Current prices are listed on our pricing page.

Cancelling

You can cancel at any time from the Billing page in the app. Cancellation takes effect at the end of the current billing period: your plan and its features stay active until then, and you will not be charged again. The workspace then returns to the Free plan.

7-day money-back guarantee

If you are not satisfied, you can request a full refund of your first subscription payment within 7 days of that payment. Email support@omnien.io with your workspace name; we will refund the payment and return the workspace to the Free plan. This applies once per customer, to the first payment only.

Other refunds

Apart from the guarantee above, fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused allowances or downgrades, except where applicable law requires it (including the Consumer Protection Act, 2008, where it applies, and any statutory rights you have as a consumer in your country).

Billing errors

If you were charged in error, for example a duplicate charge or a charge after you cancelled, contact us and we will correct it and refund the incorrect amount.

Contact

For any billing question, email support@omnien.io with your workspace name and the date of the charge.